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Trustmark Jewelers is happy to offer our customers a full 90 days to return or exchange their purchases! All regular purchases except custom-made, special order or personalized items may be returned within 90 days of delivery for a refund, exchange or store credit. Items listed as close-out, discontinued or as-is are non-returnable.
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For the first 45 days of the returns period, items can be returned for exchange, store credit or a refund should you need to. For the next 45 days thereafter, items can only be returned for exchange or merchandise credit (eGift Card).
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For our Customers that have set up an Account on our website, you can initiate the Returns and Exchanges process by logging into your account, selecting the item or order, and completing the short form on the RMA page. We will then send you all of the necessary info.
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All returns must have a valid RMA or EMA number; the issued RMA or EMA number must appear on the outside of the package or envelope.
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Returned items must be in their original condition and include all original documents including the invoice/packing slip, certificate(s) of authenticity, product grading and appraisals. Items returned without the original documentation may be assessed up to a 20% missing documents fee.
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The buyer is responsible for all costs associated with the returning their item or purchase and ensuring that the returns are properly packaged, protected and arrive safely. We are not responsible for returns that are lost, damaged or otherwise in transit.
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All returns must be received within 90 days of the date of its/their shipment.
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Items that have been worn, altered, damaged or otherwise modified by the buyer/user will not be accepted for return/exchange and will only be returned to the buyer/user at their expense.
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If the return is a result of our error, we will pay for or reimburse the customer for the cost of sending the purchase(s) back to us via 1st Class Mail with delivery confirmation.
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Once your return has been received, it will be processed within 10 business days. A credit will be issued to your original method of payment within 15 days (Note: it can take 3 to 5 business days for card issuers to post a refund back to your card). We will notify you via email once the refund has been issued.
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While we do not normally assess restocking charges on returns, we reserve the right to do so in the event of repeat and/or excessive returns and/or for those that abuse the returns policy privilege.
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All shipping, handling, insurance and Buy Safe charges are non-refundable.
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Items listed as closeout, final sale, discontinued or as-is clearance are non-returnable. Additionally, all custom-made, special order or personalized/engraved items are non-returnable.
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All store credits will expire (must be used) within 365 days (one year) of the date of issuance.
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Items returned without a valid RMA or EMA number may be rejected and/or assessed a processing fee of up to 50% of their original purchase price.