Returns and Exchanges

At Trustmark Jewelers, we understand that sometimes items simply look different in person than they do online. We appreciate your business and want you to be 100% satisfied with your purchases. If you are not satisfied with your purchase for any reason, please contact us and we we will do our best to address any questions and resolve any concerns you may have. If you do need to return or exchange your purchase, simply contact us via email and we'll get you all of the info necessary for doing so.


If you have any questions or comments, please contact us via email.

Here's the Short Form:

  • Did you order the wrong ring size or decide you need a smaller or larger version? Exchanging items is simple and painless! Just contact us via email and we'll get you all of the info you need to send your item back to us and get just the right size or item.

  • We offer a full 90 days to return your purchases for exchange or refund. Within the first 45 days, you can return your purchase(s) for a refund should you need to. For the 45 days thereafter, items can be exchanged or returned for store credit (eGift Card).

  • Please remember to be eligible to be returned, the item(s) must be in their original new and unworn condition. An RMA number is required.

  • For all of the details, please see our full Returns and Exchanges policy detailed below.

Special Holiday Returns Policy:

We recognize that many people like to shop for Holiday Gifts early, so we extend our returns and exchanges period during the Holiday Season. Items sold and shipped between November 1 and December 15th of any given year may be returned for a credit, refund or exchange until at least January 30th of the following year (the next year) subject to our general return guidelines shown above.

Items sold and shipped beginning on December 16th, will be covered by our regular 90 day returns policy (so they can still be returned at least through March 15th of the following year or later depending on the purchase and package delivery dates).

Trustmark Jewelers' Returns & Exchanges Policy:

  • Trustmark Jewelers is happy to offer our customers a full 90 days to return or exchange their purchases! All regular purchases except custom-made, special order or personalized items may be returned within 90 days of delivery for a refund, exchange or store credit. Items listed as close-out, discontinued or as-is are non-returnable.

  • For the first 45 days of the returns period, items can be returned for exchange, store credit or a refund should you need to. For the next 45 days thereafter, items can only be returned for exchange or merchandise credit (eGift Card).

  • For our Customers that have set up an Account on our website, you can initiate the Returns and Exchanges process by logging into your account, selecting the item or order, and completing the short form on the RMA page. We will then send you all of the necessary info.

  • All returns must have a valid RMA or EMA number; the issued RMA or EMA number must appear on the outside of the package or envelope.

  • Returned items must be in their original condition and include all original documents including the invoice/packing slip, certificate(s) of authenticity, product grading and appraisals. Items returned without the original documentation may be assessed up to a 20% missing documents fee.

  • The buyer is responsible for all costs associated with the returning their item or purchase and ensuring that the returns are properly packaged, protected and arrive safely. We are not responsible for returns that are lost, damaged or otherwise in transit.

  • All returns must be received within 90 days of the date of its/their shipment.

  • Items that have been worn, altered, damaged or otherwise modified by the buyer/user will not be accepted for return/exchange and will only be returned to the buyer/user at their expense.

  • If the return is a result of our error, we will pay for or reimburse the customer for the cost of sending the purchase(s) back to us via 1st Class Mail with delivery confirmation.

  • Once your return has been received, it will be processed within 10 business days. A credit will be issued to your original method of payment within 15 days (Note: it can take 3 to 5 business days for card issuers to post a refund back to your card). We will notify you via email once the refund has been issued.

  • While we do not normally assess restocking charges on returns, we reserve the right to do so in the event of repeat and/or excessive returns and/or for those that abuse the returns policy privilege.

  • All shipping, handling, insurance and Buy Safe charges are non-refundable.

  • Items listed as closeout, final sale, discontinued or as-is clearance are non-returnable. Additionally, all custom-made, special order or personalized/engraved items are non-returnable.

  • All store credits will expire (must be used) within 365 days (one year) of the date of issuance.

  • Items returned without a valid RMA or EMA number may be rejected and/or assessed a processing fee of up to 50% of their original purchase price.